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Setting Up a Shortcut Icon in Netsuite – A Tutorial

One of the more annoying features of Netsuite is the inability to get rid of their name & branding from a Netsuite-hosted e-commerce web site. The shortcut icon (that little graphic that shows up next to the site title when you create a bookmark)
Shortcut Icon
defaults to a Netsuite ‘N’ graphic. I’ll show you how to overwrite that with a custom icon. You will first need a 16×16 pixel graphic named favicon.ico. If you don’t know how to make one, here is a tutorial.

Two Ways to Skin a Cat

I’m not really sure why it’s important that there are so many options in the feline-skinning world, but I guess it’s nice to know. To create your custom icon, I recommend both (if possible).
By default, browsers will look for the shortcut icon in the root of a web site. So for my site, the favicon would be located here:

If you have Netsuite 11, you can upload this image to the root of your file cabinet under web site hosting files > live. If not, just put it under web site hosting files > live > site.

Specifying the Favicon in a Meta Tag

If you uploaded your favicon to the root of your web site, it should show up most of the time. However, sometimes the user is on a Netsuite domain. Here is how to make sure your icon is always displayed. In the ‘additions to head’ field under setup web site > site templates, add the following line:

<LINK rel="shortcut icon" href="https://checkout.netsuite.com/c.411534/favicon.ico" type="image/x-icon">

Note: Make sure to get the correct URL by editing the file in the file cabinet – NetSuite will show you various forms that the file’s URL can take. It’s best to use the secure version as I have, so users won’t see a warning about insecure content when on secure pages.
That’s it! Pretty easy to do, and a nice touch to have (and less confusion for your users).

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I have been working with computers and web sites for 20+ years, and have enjoyed mastering many areas of technology. I have been building websites for about 15 years, and working with NetSuite for more than 10. I have worked with dozens of small and medium-sized companies in that time, helping them to understand and leverage the latest tools to grow their business. My business is all about helping you to maximize your business, and I prefer to establish long-term relationships with clients who are dedicated to embracing smart ways to optimize and expand their business.
5 comments… add one
  • The Widget Man June 10, 2006, 8:13 am

    Thanks for putting this “out there”. This puzzled me for months now I have a nifty favicon. Now. If only I could figure out how to put the Google XML Site Map into the Root directory …. : ) Any idea if this is possible in Version 11? Keep up the good work.

  • Tom June 14, 2006, 4:25 am


    Is there any way to make a favicon work on IE? I see yours does not work on IE either.

  • David Norris June 20, 2006, 6:09 am


    IE is a little strange. You have to create a bookmark for a site in order to have the shortcut icon appear. I’ve tested my site in IE on a number of machines and it works, as long as you create a bookmark.


  • Polly August 29, 2019, 4:06 pm

    Where your article says “However, sometimes the user is on a Netsuite domain. Here is how to make sure your icon is always displayed. In the ‘additions to head’ field under setup web site > site templates, add the following line:”
    that next section is currently blank … what is supposed to be there?

    • David Norris August 30, 2019, 11:03 am

      Hello Polly,

      Thank you for the comment. The example link I put in was being treated as HTML instead of as text, so I’ve fixed it.

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