10 Questions to Ask a Potential NetSuite Consulting Partner
NetSuite is the world’s most successful software as a service (SaaS) ERP system, and has been built to be as flexible as possible for as many types of businesses as they can. As a result, NetSuite is a powerful platform that can automate many business processes and run companies efficiently. Out-of-the-box, however, NetSuite is not particularly well set up for any specific company, and a great deal of customization is required to get the most out of NetSuite.
NetSuite companies have a lot of the same kinds of problems
Fourth Wave consulting has worked with quite a few small and medium businesses over the years, and we have found that once a company has been on NetSuite for a few years, they face the same kinds of issues. For example:
- Problems crop up for older scripts, and the consultant who wrote it is no longer around.
- Over the years, their NetSuite account gets more and more customized with an increasing number of workflows and SuiteScript, none of which are particularly well documented or written by the same people, making issues harder to troubleshoot.
- Vendors and consultants can engage in finger-pointing, blaming others for a technical problem, and no one in the company has a firm enough grasp on the technical details to determine the source of a problem.
- When a NetSuite upgrade rolls out, a customization or script that worked previously now has an issue, and the person who wrote it isn’t available to help.
By hiring consultants for piecemeal work, often looking for the lowest bidder, many companies harm themselves by not fully appreciating how important the consultant relationship is for NetSuite. It is a complicated platform that needs ongoing maintenance and support to stay fully functional. Not to mention the large savings that can be had by ongoing customizations, workflows, and other task automation.
The Solution: A NetSuite Partner You Can Trust
Even for companies who can afford to hire full-time staff to support their NetSuite account, is very hard to have all of the relevant NetSuite experience in-house. Optimizing NetSuite covers a lot of ground, and requires a vast array of skills; it is very hard for any one person to master all areas of NetSuite. Bringing in the right NetSuite consultant for the right projects can make a huge difference, and will more than pay for itself. Here is my top 10 list of things to evaluate in a NetSuite consultant:
- Ask them about their areas of expertise. Even with a large consulting firm, you will be dealing with a relatively small number of people. Ask the team to grade their expertise (1 to 10 scale) in the following areas:
- Web Site related – not all of these may be relevant, and other people may be brought in to cover gaps if necessary:
- Website usability
- Information architecture (the science of organizing content for a website)
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